FAQS
WHEN WILL MY ORDER SHIP?
Order before 11:00 pm for delivery within 3 working days (Mon to Sat excl. Bank Holidays) and 3-5 working days in Northern Ireland.We use Royal Mail Tracked 48 for shipping Services to ship all of our items within UK.
WHAT'S THE FASTEST YOU CAN SHIP?
We have Next Day UK delivery option is available, £6.95 or Free over £200Order before 11:00 pm for delivery the next working day.We use Royal Mail Tracked 24 for shipping Services to ship all of our items within UK.
MY ORDER IS A GIFT... DO YOU INCLUDE PRICE INFORMATION ON YOUR PACKING SLIPS?
Don't worry, we never include the price on any of the packages that we ship out!
CAN I PLACE A LARGE ORDER (FOR MY CLIENTS, EMPLOYEES, WHOLESALE ETC)?
Yes! To begin this process, Send all informations to us at:
info@littlesparksunited.com
HOW DO I GET IN TOUCH?
send us an email at: luyulondontrading@hotmail.com
If you've already placed an order with us and want to get in touch about that specific order, you can also sent email to us: luyulondontrading@hotmail.com
We'll respond as quickly as we can to help you out!
MY PACKAGE HASN'T ARRIVED YET! WHAT CAN I DO?
To track the progress of your delivery, please enter the tracking reference found in your order dispatch email into the Royal Mail Tack and Trace website: https://www.royalmail.com/track-your-item
WHAT HAPPENS TO RETURNED PACKAGES?
If the address provided to us is invalid or inaccurate, UPS will return the package to us. We make every effort to validate all addresses we mail to, however the customer bears the responsibility of providing a correct shipping address. Packages typically take anywhere from one week to one month or more to be returned to our warehouse. Due to the perishable and fragile nature of our gifts, we are not able to resend packages, and instead will extend a coupon to you if you'd like to try to resend (perhaps to an updated address, etc).
CAN I RETURN AN ITEM FOR A REFUND?
You can return your item by post for free for a full refund or exchange up to 28 days from the purchase date. For full detail on how to return an item, please visit our: https://littlesparksunited.com/pages/delivery-returns
I HAVE A QUESTION ABOUT AN ORDER I'VE ALREADY PLACED.
No worries, you can reach us at : info@littlesparksunited.com
WHAT IS YOUR PRIVACY POLICY?
We never share your name, email, or contact information with anyone - ever! If you sign up for the Little Sparks United newsletter, you can opt out at any time. When you place an order, you have the option of whether or not to sign up for our newsletter - but you certainly don't have to.For more information about our Privacy Policy.